How it works
- You drop the car off. Tell us what it's doing and when it started.
- We inspect and document. The technician photographs everything they find, and films it where movement matters — a wobbling wheel bearing or an active drip is far clearer in video.
- You get a text. A link opens the inspection on your phone: each finding, its photograph, and what it costs to put right.
- You decide, item by item. Approve what you want done, decline the rest. We only do what you approved.
You can decline anything
This is worth saying plainly, because it's the part people don't quite believe. Every item is separate. Approving the brakes and declining the air filter is completely normal. Nothing gets added to the bill without you saying yes to it first.
If something is a genuine safety issue we'll tell you clearly and explain why. But the decision stays yours, and we'd rather you drove away having declined something than felt cornered into it.
What it doesn't do
A digital inspection doesn't make a shop honest by itself. Photographs can still be presented misleadingly, and plenty of shops that use this software still work on commission.
What it does is make dishonesty checkable. You can take those photographs to another shop and ask what they think. We're comfortable with that — it's the point.
Why this matters more than anything else on this website
The oldest problem in this trade is that you can't see what the technician sees. Everything people believe about repair shops flows from that gap. Closing it is the single most useful thing we do, and until now it was invisible to anyone who hadn't already brought us a car.
A redacted screenshot of an actual AutoLeap inspection report belongs here, and it should be the first thing on the homepage too. It can't be sourced from anywhere else — it has to come from the shop. This is the single highest-value asset still outstanding for this site.